General car rental conditions
The car rental price includes:
- Clean, comfortable and safe car in excellent technical condition;
- Unlimited mileage;
- insurance for Bulgaria;
- Paid all road taxes on the territory of Bulgaria (Vignette);
- 20% VAT included;
- without franchise;
- without debit/credit bank cards for deposit;
- 24-hour open line;
- Free delivery and return in Burgas (include airport);
- FREE of pay- 1 child seat by age;
The rental price does NOT include:
- Insurance "Full coverage" - 7 EUR / day (minimum 70 EUR)
- Final cleaning of the car - 20 EUR. Mandatory and payable upon receipt of the car!
- Additional child seats 0-36 kg - 20 EUR, Booster over 36 kg - 10 EUR
- Delivery or return to other cities in Bulgaria - 0.50 EUR / km.
- Damage to the car, external or internal, caused by the Lessee (including without a Euro-protocol drawn up from the traffic police)
- Missing fuel (noted under the contract) - cost at the filling station per liter + 5 euro service charge.
- Service "Full tank of fuel" - cost at the filling station per liter + 5 euro service charge.
- Car replacement outside the city of Burgas - 0.50 EUR / km. Except for the presence in the rental agreement of insurance "Full Coverage" on the territory of the Republic of Bulgaria.
- Smoking in the car - a fine of 50 EUR - only smoking, 100 EUR with a damage of the car internal!
- Transporting animals without a special transport box - fine 50 EUR !
- Fines and penalties received during the car rental period
- When you receive or return the car out of business hours 22:00 - 6:00 or holidays - a one-time fee is charged - 10€
Lessee`s personal requirements:
You must provide: 1) driver's license valid for at least 3 years, the minimum age of the driver is 23 years; 2) the document proving the identity (passport, personal ID card).
The manager of the rental company has the right at any time to refuse to rent a car if the age or length of service of the driver does not meet these requirements. Only by prior arrangement: the "young driver"(driving experience less than three years) tariff is ordered - 5 euros / day with the obligatory registration of additional insurance for the "Full coverage" car - 7 EUR per day.
Rental period:
The lessee can extend the Contract by phone 72 hours before the expiration of the term of the Lease Agreement. When extending a lease, the Lessee is required to sign a new Agreement. In case of premature return of the rented car before the deadline specified in the Agreement, the money for unused days of rental is not returned to the Lessee! In case of late arrival of the car after the expiration of the rental contract without warning, the customer pays for the forfeit: within 1 to 2 hours - free of charge; 2- 8 hours - half of the rental day; more than 8 hours - one rental day.
Method of payment and security deposit:
The cost of renting a car is determined by the tariffs and the term of the lease. It is paid at the time of the transfer of the car and the signing of the contract. Car rent is accompanied by a guarantee amount (deposit), the amount of the deposit depends on the class of the car and is agreed upon when signing the contract.
Insurance:
Insurance - exemption from liability in case of damage. The insurance is valid only if the document (protocol) is provided on damage from the Police and mandatory return of documents and keys from the car. Does not apply to damage to tires, discs, glass, chassis and interior of the car (upholstery fabrics, dashboard, seats, trunk lining and other accessories). Insurance does not work when driving in a state of alcohol, drugs or other intoxication, and also if the driver does not comply with the rules of the road. If the Client does not provide the necessary documents from the Police regarding an accident (in which case the Lessee is obliged to reimburse the full amount of losses, as well as the days of idle time until the vehicle is fully restored). If the Customer does not provide the necessary documents from the Police , in case of theft or a full loss, he must pay the full insurance value of the car.
The amount of penalty for lost documents, or: registration number, recorder panel, CD, GPS navigation or car keys - 100 €.
Full Protection/ Fee "Full coverage" - Is concluded for an additional fee - 7€|day or minimally 70€ - upon request of the customer. Read more about the terms "Full protection" in the link
Fuel:
The car is provided to the Lessee with fuel, the level of which is noted in the Rental Agreement. When returning a car with less fuel, the Lessee pays for the missing fuel. With more fuel, the difference is not returned to the client. Service "Full Tank" - for a prior agreement and 100% prepayment cost of fuel + 5 euro service charge..
Delivery / Return:
Free delivery / return of car - Burgas including airport. Delivery / return of cars to other cities in Bulgaria is calculated individually by prior request, depending on the distance and the time spent - approximately 0.50 EUR / km - only 100% prepayment for delivery / return to other cities in Bulgaria.
If when returning the car it is so dirty that it makes it difficult to inspect it for damage, we temporarily withhold the deposit and after washing the car and assessing the damage, we return the deposit.
Non working hours fee:
When you receive or return the car out of business hours 22:00 - 6:00 or holidays - a one-time fee is charged - 10€;
Substitution of cars:
The substitution of the car is carried out at the office in the city of Burgas free of charge. If necessary, the replacement of the car in other town or place on the territory of the Republic of Bulgaria, travel expenses 0.50 EUR / km are paid by the Lessee. Except for the presence in the rental agreement of insurance "Full Coverage" on the territory of the Republic of Bulgaria.
The “Roadside Assistance” service is provided free of charge within the city of Burgas and covers the following cases: battery discharge, tire damage, opening of a locked car and so on. Outside the city of Burgas, travel expenses 0.50 EUR / km are paid by the Lessee.
Road fees and Penalties:
All fines and penalties resulting from non-compliance with traffic rules in the Republic of Bulgaria during the lease are paid by the Lessee.
Booking conditions:
Confirmed booking - prepayment of 10% of the rental price of the car, you are guaranteed to receive a reserved car at the time you specify.
Cancellation/change and refund policy:
Cancellation / change of the reservation, which is already confirmed, is possible 3 days before the start of the rental period without additional payment, the prepayment is refunded. In case of cancellation / change of the reservation less than 3 days before the beginning of the rental period, 10% prepayment received when booking a car is charged.
In case the client fails to appear - the prepayment will be not refunded! All booking prepayments will be fully refunded, if an alternative vehicle can not be provided.
! Attention !
In connection with the acute problem of illegal transportation of immigrants in the Republic of Bulgaria, on the recommendations of the Bulgarian Border Service, we are forced to (most often involved in this kind of transportation for various reasons), make changes to the conditions of our rental company. This applies to citizens: Ukraine, Moldova, Belarus, Latvia, Lithuania, Estonia, Poland, Georgia, Armenia, Azerbaijan, Turkey, Kazakhstan.
The following conditions for car rental:
- mandatory CASCO 7 euros / day, minimum 70 euros,
- the deposit is doubled from that indicated on the site!
An exception would be if friends or relatives of citizens of Bulgaria with the provision of their personal documents and the signing of an agreement together with you.